STORE POLICY

CUSTOMER CARE

Welcome to our Customer Care page! We're here to ensure your shopping experience is as delightful and seamless as possible. Our dedicated team is ready to assist you with any inquiries, from choosing the perfect truffle to handling your orders. Here's how we can help:

Product Knowledge

Our knowledgeable team is well-versed in all things truffle. Whether you're interested in white, black, summer, or winter truffles, we can provide detailed information about their seasonality, flavor profiles, and storage tips. Need recipe ideas? We're here to inspire you with delicious ways to use truffles in your culinary creations.

Availability and Accessibility

We understand the importance of being accessible to our customers. You can reach us through various channels:

Email: Send us an email at info@itatruffle.com
Live Chat: Click the chat icon at the bottom of your screen to start a live chat with one of our representatives.
Social Media: Reach out to us on our social media platforms for quick assistance.

Order Management

Have questions about your order? We're here to help:

Order Placement: Assistance with placing new orders.
Order Modification: Help with modifying or cancelling existing orders.
Order Status: Updates on the status of your order and estimated delivery times.
Shipping Issues: Resolving any shipping-related issues, such as delays or damages.

Personalization and Consultation

Looking for something specific or need a personalized recommendation? Our team can provide customized advice to help you choose the perfect truffle for your needs. We also offer:

Gift Solutions: Suggestions for truffle gift sets and customized packaging.
Special Shipping Options: Options for expedited or special delivery to ensure your truffles arrive fresh and in perfect condition.

Handling Complaints and Returns

We strive for your complete satisfaction. If there's an issue with your order, our policies are clear and customer-friendly:

Returns and Refunds: Easy and transparent return and refund policies.
Complaint Resolution: Swift and courteous handling of complaints, with the goal of turning any negative experience into a positive one.

Education and Information

We believe in sharing our passion for truffles. Our website features a wealth of information, including:

Truffle Facts: Learn about different types of truffles, their origins, and unique characteristics.
Cooking Tips: Discover how to store, prepare, and cook with truffles.
Recipes: Explore our curated collection of truffle recipes to elevate your culinary creations.

Thank you for choosing us for your truffle needs. We're here to make your experience exceptional from start to finish. For any assistance, please don't hesitate to contact us.

PRIVACY & SAFETY

Your privacy and security are our top priorities. Here’s how we ensure that your personal and financial information is protected when you shop on our site.

Data Collection

We collect only the information necessary to process your orders and enhance your shopping experience. This includes:

Personal Information: name, address, email, and phone number.
Payment Data: processed through secure payment platforms and not stored on our servers.
Browsing Data: collected to optimize your experience on our site.

Data Usage

Your data is used exclusively for:

Managing and shipping your orders.
Providing customer support.
Personalizing your shopping experience.
Sending updates and promotions (with your consent).

Data Protection

We implement advanced security measures to protect your data:

SSL Encryption: to ensure all transactions and communications are secure.
Firewalls and Intrusion Prevention Systems: to protect our servers from unauthorized access.
Continuous Monitoring: to detect and promptly respond to any threats.

Data Sharing

We do not sell, trade, or otherwise transfer your personal data to third parties, except where necessary to provide our services (e.g., couriers for shipping).

User Rights

You have the right to:

Access your personal data.
Request correction of incorrect information.
Request deletion of your data.
Object to the processing of your data for marketing purposes.

Cookies and Similar Technologies

We use cookies to enhance your experience on our site. You can manage your cookie preferences through your browser settings.

Contact Us

For any questions regarding the privacy and security of your data, you can contact us at: info@itatruffle.com .

Our commitment to your privacy and security is unwavering. Shop with confidence knowing that your data is safe with us.