SHIPPING & REFUNDS
SHIPPING POLICY
We are committed to delivering the finest truffles to your doorstep with utmost care and efficiency. Below you'll find detailed information about our shipping process and refund policies to ensure your experience is seamless and worry-free.
Shipping
Shipping Options: We offer several shipping options to accommodate your needs:
-
Express Shipping: Delivery within 1-3 business days for urgent orders.
Shipping Rates: Shipping rates are calculated based on your location and the selected shipping method. Exact costs will be displayed at checkout.
Packaging: Our truffles are packaged with care to maintain their freshness and quality during transit. We use insulated packaging and ice packs if necessary to ensure your truffles arrive in perfect condition.
Order Processing: Orders are processed within 1-2 business days. You will receive a confirmation email once your order is shipped, including a tracking number to monitor your shipment's progress.
Delivery Issues: If you encounter any issues with your delivery, such as delays or damaged packages, please contact our Customer Care team immediately. We will work diligently to resolve the issue as quickly as possible.
Refunds
Return Policy: Your satisfaction is our priority. If you are not completely satisfied with your purchase, please follow these guidelines for returns:
-
Eligibility: Returns are accepted within 14 days of delivery for non-perishable items. Due to the perishable nature of truffles, we cannot accept returns for fresh truffles unless they arrive damaged or spoiled.
-
Condition: Items must be returned in their original condition and packaging.
-
Procedure: Contact our Customer Care team to initiate a return. Please provide your order number and reason for return. We will guide you through the return process.
Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
-
Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
-
Rejection: If the return does not meet our criteria, it will be sent back to you, and no refund will be issued.
Non-Refundable Items: Certain items are non-refundable, including:
-
Perishable goods such as fresh truffles, unless they arrive damaged or spoiled.
-
Gift cards.
-
Items on sale or marked as final sale.
Damaged or Spoiled Truffles: If your truffles arrive damaged or spoiled, please contact us within 24 hours of delivery. We will require photographic evidence of the damage or spoilage. Upon verification, we will offer you a replacement or a full refund.
Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Contact Us
If you have any questions or need assistance with shipping or refunds, please do not hesitate to reach out to our Customer Care team:
-
Email: info@itatruffle.com
-
Live Chat: Available on our website during business hours.
-
Thank you for shopping with us. We value your business and strive to provide you with the best service possible.